Privacy Policy

This Privacy Policy describes how OL SORTS LTD ("we", "us", "our") collects, uses, and shares information about you when you use our website at halogrowbotanics.info, in strict accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

• Order & Contact Data: Name, email address, phone number, UK postal delivery address, and payment transaction reference numbers.
• Technical & Usage Data: IP address, device identifier, browser type, time zone setting, and navigation interaction data.
• Customer Communications: Records of enquiries and refund requests sent to our support channels.

2. How We Use Your Information

• Processing, assembling, and delivering your orders via Royal Mail Tracked services.
• Sending order confirmation notices and shipment tracking links.
• Handling customer support enquiries and processing our 90-day guarantee claims.
• Preventing fraudulent orders and securing online transactions.
• Complying with statutory UK financial recordkeeping and HMRC obligations.

3. UK GDPR Lawful Bases for Processing

We process your personal data on the following legal grounds under Article 6 of the UK GDPR:

• Contractual Performance: Processing necessary to deliver ordered products to your address and process your payment.
• Legal Obligation: Maintaining accounting and VAT transaction records as required by UK law.
• Legitimate Interests: Securing our website against fraud and malicious activity.
• Consent: Where you have opted into marketing communications or non-essential cookies.

4. Data Retention

Customer order and tax records are retained for a minimum of 6 years to satisfy statutory UK accounting obligations. Customer support correspondence is retained for 24 months, after which it is securely deleted.

5. Your Rights Under UK GDPR

Under UK data protection laws, you possess substantial rights regarding your data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data where lawful grounds no longer apply.
• Right to Restrict or Object to Processing: Object to specific types of processing.
• Right to Data Portability: Request electronic transfer of your data.

To exercise any of these rights, please email our Data Protection team at [email protected]. We will respond within one calendar month as required by the Information Commissioner's Office (ICO).

6. Cookies & Tracking Technologies

We use essential cookies necessary for website navigation and order checkout. For comprehensive details on the types of cookies we use and how to adjust your consent, please review our full Cookie Policy.

7. Data Controller Contact Details

OL SORTS LTD
859 Plymouth Road, Slough, England, SL1 4LP
SLOUGH, SL1 4LP
United Kingdom
Email: [email protected]
Telephone: +44 141 496 0722