Privacy Policy

Last updated: 22 July 2026

This Privacy Policy describes how HaloGrow Organics Direct UK Ltd ("we", "us", "our") collects, uses, and shares information about you when you use our website at halogrowbotanics.info, in accordance with the UK Data Protection Act 2018 and UK GDPR.

1. Information We Collect

Order & Contact Data: Name, email address, phone number, UK delivery address, and payment confirmation reference.
Device & Usage Data: IP address, browser type, device identifiers, pages visited, and session duration.
Communications: Any messages sent to our support team.

2. How We Use Your Information

Processing and fulfilling your orders via Royal Mail.
Sending order confirmation and delivery tracking emails.
Responding to customer support enquiries.
Preventing fraud and maintaining checkout security.
Complying with UK legal and HMRC accounting obligations.

🔒 We do not sell, rent, trade, or lease your personal data to third parties for marketing purposes.

3. UK GDPR Legal Basis

We process your personal data on the following lawful bases: performance of a contract (order fulfilment), legal obligation (UK tax law), and legitimate interests (fraud prevention and security).

4. Data Retention

Order records are retained for a minimum of 6 years to satisfy UK accounting and statutory requirements. Marketing consent data is retained until you withdraw consent.

5. Your Rights Under UK GDPR

Under UK GDPR you have the right to access, correct, port, or erase your personal data. To exercise these rights, email [email protected].

6. Cookies

We use essential cookies required for shopping cart functionality and session management. No advertising or tracking cookies are placed without explicit consent.

7. Contact

HaloGrow Organics Direct UK Ltd · 45 St Vincent Place, Glasgow, G1 2ER · [email protected]