Returns & Refund Policy

1. Guarantee Eligibility

• The refund request is submitted within 90 calendar days of order delivery.
• The order was purchased directly through our official store at halogrowbotanics.info.
• Both opened and unopened bottles are fully covered under our 90-day satisfaction guarantee.

2. How to Claim Your Refund

1. Send an email to [email protected] with the subject: "Refund Request – [Your Order Number]".
2. Include your full name and order reference (e.g. HG-UK-XXXXX).
3. Our UK customer support team will reply within 24 business hours with authorization and return instructions.

3. Refund Processing Times

Once your refund claim is confirmed, the refund is initiated immediately to your original payment method (Credit Card, Debit Card, or PayPal). Funds typically appear on your statement within 3–5 business days.

4. Damaged, Defective, or Incorrect Parcels

If your package arrives damaged in transit or defective, notify us within 48 hours with a quick photo of the damage. We will dispatch a brand new replacement package via Royal Mail Tracked 48 at zero extra cost.

5. Company Information

OL SORTS LTD
859 Plymouth Road, Slough, England, SL1 4LP
SLOUGH, SL1 4LP
United Kingdom
Email: [email protected] · Tel: +44 141 496 0722